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Cloudflare lays off 1,100 — about 20% of staff — citing AI-driven org redesign

Cloudflare announced cuts of more than 1,100 employees, around a fifth of its global headcount, framing the move as an AI-driven reorganization rather than a financial response. The cuts hit support, sales operations, and middle management hardest. The company is simultaneously expanding hiring in AI infrastructure, security AI products, and developer-platform engineering.

Notice which functions are being cut: the connective tissue of a 2010s software company — support, sales ops, middle management. That's the part AI agents actually can replace today, and Cloudflare is calling it out loud. The risk is the same risk every restructurer ignores: those roles also absorb operational chaos. If support response times spike or sales handoffs break, Cloudflare's churn will tell the real story by Q4.
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